FAQ

HOW CAN I BUY TICKETS TO RIVIERA THEATRE EVENTS?

– Tickets for all events can be found on rivieratheatre.com and ticketfly.com. Please be aware that a convenience fee will be charged online and over the phone.
– Tickets may be purchased without a convenience fee at The Vic Theatre’s box office, which is located at 3145 N Sheffield. Please click here for the Vic’s box office hours.
– You may purchase tickets for shows at the theater’s box office on the day of the show only, if they are available. Our box office opens when the doors open on the day of the show.
– All ticket sales are final.
– Please beware of purchasing tickets from a third party or ticket re-seller. Ticketfly.com is the only authorized online seller for Riviera Theatre shows. We cannot guarantee the validity of tickets purchased elsewhere and you risk being denied admission. There are no refunds and/or exchanges if your ticket is found to be fraudulent.

I KEEP MISSING TICKETS. HOW DO I KNOW WHEN SHOWS ARE ANNOUNCED?

Sign up for our newsletter here, and follow us on Facebook and Twitter.

IS THERE PARKING NEAR THE RIVIERA THEATRE?

While the Riviera Theatre does not have any parking, there are multiple parking lots within close distance to the theater and some street parking options. There are a number of surface lots nearby, including the city parking lot at Lawrence & Broadway (just west of the train tracks on the north side of Lawrence), the lot at Lawrence & Winthrop, the Truman College lot on Wilson (west of Broadway) and the Parqex lot at 5051 N. Broadway.Click here to sign up and receive $5 off your first parking spot.

HOW CAN I GET TO THE RIV VIA PUBLIC TRANSPORTATION?

We highly encourage using public transportation. We are conveniently located near the Lawrence Red Line stop. Please use the Google Map below to get specific directions. 

CAN I ATTEND AN 18+ EVENT AT THE RIVIERA THEATRE IF I’M UNDER 18 YEARS OF AGE?

Underage persons can only attend 18 and older events at the Riviera Theatre if their own parent or legal guardian accompanies them for the duration of the show. Proof of parent or legal guardianship relationship is required with valid documents and valid identification.

COULD AN OLDER SIBLING, RELATIVE OR FRIEND’S PARENT ACCOMPANY MY FRIEND OR ME?

No, the only allowable chaperone is your legal parent or guardian.

WHY IS A SHOW 18+ / 21+?

Age limitations are determined by the city of Chicago curfew laws and other factors. 

WILL I NEED AN ID TO ATTEND AN EVENT AT THE RIVIERA THEATRE? WHAT FORMS OF ID ARE VALID?

Yes, you will need a Photo ID to enter the venue during all 18+ and 21+ events, or to claim Will Call tickets. Acceptable forms of ID include:

– Valid, State-issued, Driver’s License (not clipped or punched VOID)
– Valid Passport
– Valid, State-issued, Identification Card (with photo)
– Valid Learner’s Permit (with photo)
– Tribal IDs

HOW DO I GET THE BEST SPOT?

Please arrive early, especially for sold out shows. The floor and balcony fill up quickly. Once the floor section is filled, security will direct you to other areas of the venue.

WHAT TIME DO DOORS OPEN?

Doors open 1.5 hours before show time.

DOES THE RIVIERA THEATRE OFFER SEATING?

The Riviera Theatre has a standing room, general admission floor with no seating. The upstairs loge and balcony offer theatre-style seating. Seating upstairs is typically general admission (first come, first served) but please refer to the show pages for more details. 

I’M GOING TO A SHOW AT THE RIVIERA THEATRE, BUT HAVE A CONDITION / INJURY / HANDICAP THAT REQUIRES SPECIAL CONSIDERATION. WHAT SHOULD I DO?

Please call 773-275-6800 on the day of the show if you require handicap seating. You can find any security staff member the night of the show for assistance. The Riviera has an accessible bathroom on the main level.

WHAT IS THE PHONE NUMBER TO CALL ABOUT ANY INQUIRIES?

Please call 773-275-6800 on show days for any inquiries. Please note this phone is only manned on show days.

WHAT IS THE RIVIERA THEATRE’S CAMERA POLICY?

Our standard policy allows cell phones and small point and shoot cameras only (no detachable lenses or digital SLRs). Flash photography is not permitted at any time.

Photo policies may change depending on the performer or at the discretion of management.

WHAT IS THE RIVIERA THEATRE’S RECORDING POLICY?

Video or audio recording is not allowed at our events, however, this policy may change depending on the performer or at the discretion of management.

DOES MY CHILD NEED A TICKET?

A ticket is required for all persons 2 years of age or older.

WHAT IF I LEFT AN ITEM IN COAT CHECK, FORGOT TO CLOSE MY TAB, OR LOST AN ITEM AT THE RIVIERA THEATRE?

Please call 773-275-6800 and leave a message to inquire about lost items.

WHAT IS THE RIVIERA’S ANIMAL POLICY?

Except for registered service dogs, animals are not allowed in the Riviera Theatre.

CAN I BRING MY PURSE OR BAG TO A SHOW?

You may bring a small purse or bag with you. This policy may change depending on the performer or at the discretion of management. Large bags and backpacks may be only allowed if stored at the coat check.

Please note that bags will be searched upon entry so please arrive early.

WHAT OTHER ITEMS ARE NOT ALLOWED INTO THE RIVIERA THEATRE?

The Riviera Theatre bans guns on the premises. Also prohibited are any other type of weapon, selfie-sticks, large umbrellas, outside food & beverages, cameras with an external flash or detachable lenses, audio/video recording devices, outside food or drink, drugs, drug paraphilia and other items subject to the discretion of management. If a prohibited item is found, you will be required to secure it elsewhere or dispose of it before entering the Riv.

CAN I USE MY CELL PHONE DURING A PERFORMANCE?

The ringing of cell phones can be highly disruptive, please set your phone to silent during all performances. Please limit photo taking during the performance so everyone around you can enjoy. Please limit phone calls to the lobby or other common areas.

DO YOU SELL FOOD AND BEVERAGES?

A variety of beverages including water, wine, beer, spirits, and soft drinks are available for purchase in the theatre. No outside food or beverages are allowed. Only empty reusable beverage containers will be allowed inside.

WHAT ARE YOUR SECURITY PROCEDURES?

Our staff is committed to creating a safe and pleasant experience for all guests. Professional security personnel will check IDs, and search bags for prohibited items. Please plan to arrive at least 30 minutes in advance of show start time.

CAN I GO OUTSIDE DURING THE SHOW AND COME BACK IN?

There is no re-entry once you have exited.

CAN I RENT THE VENUE FOR AN EVENT? 

Please visit our venue rental page here.